In general terms,causes of return of orders or products:
To do this, you must return the complete order, with all the original accessories and packaging of the products and in perfect condition, so that the product can be offered to another customer, as is and as you would like to receive it.
In this case, the costs of shipping, return and reimbursement if any would have flowed from your account. Be sure to use an accredited transport company to return the product to us, since it will be your responsibility that we arrive and also in perfect condition.
for defects produced in the transport or shipping error:
When you use international transport, the shipping costs you pay not included transportation insurance. we will not be able to replace the damaged merchandise.
If you receive a product that does not correspond or there is a product missing from the order,delivery it is clearly and clearly visible that a product has defects caused by transport damage or an error is also detected in the goods received, you must record it on the delivery note and Please notify us within 24 hours of receipt of the order.please let us know at this email address: firstname.lastname@example.org. We will check and replace the wrong product or we will send you the missing product.